Privacy Policy for FPV Lab

Last Updated: 17 July 2026

1. Introduction

Welcome to FPV Lab. We respect your privacy and are deeply committed to protecting your personal information in full compliance with the Protection of Personal Information Act (POPIA) of South Africa. This policy outlines exactly how we collect, use, manage, and safeguard your data when you visit our website, fpvlab.co.za.

2. Information We Collect

To provide you with a seamless shopping and support experience, we may collect the following types of information:

• Personal Information: Your name, email address, physical shipping address, and contact telephone number, provided when you create an account, request a quote, or place an order.

• Service & Order Details: Information related to your specific purchases, hardware preferences, or specifications provided when requesting custom drone assembly or specialized tuning services.

• Payment Information: All financial transactions are securely processed by our payment gateway, Peach Payments. We do not store, process, or have access to your credit card details or bank login information on our servers.

• Non-Personal Information: We automatically collect anonymous technical data, such as your IP address, browser type, device information, and browsing activity on our site, to help us optimize the user experience.

3. How We Use Your Information

Your data is strictly utilized for the following core business purposes:

• To process, fulfill, and dispatch your orders efficiently.

• To communicate with you regarding your order status, delivery tracking, and to provide technical customer support or troubleshooting assistance.

• To tailor our professional services..

• To send you promotional material, stock updates, and newsletters via email, only if you have explicitly opted in to receive them (you may unsubscribe at any time).

• To improve our website functionality, product offerings, and overall service quality.

4. Data Sharing and Third Parties

We will never sell, rent, or trade your personal information. We only share specific data with trusted third-party service providers to the absolute minimum extent necessary to operate our business, including:

• Peach Payments, Ikhokha & Ozow: To securely process and verify your transactions.

• Courier Partners: To facilitate the delivery of your physical orders (sharing only your name, shipping address, and contact number).

• Website Hosting & IT Services: To maintain the secure operation of our e-commerce platform.

5. Data Security

We take the security of your data seriously. Our website utilizes Secure Socket Layer (SSL) encryption (HTTPS) to ensure all data transmitted between your browser and our site remains private. Furthermore, all payment information is tokenized and securely handled by our PCI-DSS Level 1 compliant payment gateway, ensuring the highest industry standard of financial data protection.

6. Your Rights Under POPIA

Under South African law, you maintain full control over your personal data. You have the right to:

• Request access to the personal information we hold about you.

• Request corrections or updates to any inaccurate information.

• Request the complete deletion of your personal data from our records (subject to necessary legal or tax retention requirements).

To exercise any of these rights, please contact our Information Officer.

7. Cookies

Our website utilizes “cookies” to enhance your browsing experience, remember your cart contents, and analyze site traffic. You can choose to disable cookies through your browser settings; however, please note that doing so may impact the functionality of certain website features, including the checkout process.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Information Officer at:

• Email: info@fpvlab.co.za

• Phone: 0676333927

• Physical Address: 43 6th Avenue, Rondebosch East, 7780

• Company Legal Details: FPV Lab (Pty)ltd – 2026/514828/07